FAQ
1. After completing my order, how long will I have to wait before the courier delivers the products I purchased?
Order processing and delivery times depend on the payment method chosen, product availability, and the time required by the courier to deliver the goods.
In the case of available products and excluding any “force majeure” issues, Il Quadro Della Situazione will ship the material within 48 hours.
Please note that shipment will only be made after payment has been received.
2. Is it possible to ship the goods with a courier other than BARTOLINI?
All our shipments are made with the BARTOLINI courier.
However, the customer may send their own courier to collect the goods from our warehouse, and the shipment will be made freight collect.
3. How can I track my package?
As soon as the order has been shipped, the customer will receive an email containing the shipment ID, which can be used to track the package by clicking on the dedicated link.
4. How does in-store pickup work?
To collect an order in person, it is still necessary to place the order online and complete the related payment.
As soon as the order is ready for collection, the customer will be notified by email.
5. Is there a deadline for collecting an order in person?
The order must be collected within 8 working days from receipt of the pickup confirmation email, unless otherwise agreed.
6. What are the processing times for orders paid by bank transfer?
Orders placed using bank transfer as the payment method have longer processing times, as we wait for the amount to be actually credited to our bank account.
It is not possible to select express delivery when paying by bank transfer; this option is only accepted for payments made by credit card.
7. How can I receive written confirmation of my order?
Once the order has been submitted, the customer will receive an email confirming the order and including the relevant order number.
8. Will Il Quadro Della Situazione issue a receipt or invoice valid for the product warranty?
Yes. Il Quadro Della Situazione issues a regular sales invoice with VAT shown, both to private individuals and companies, valid for tax and warranty purposes. For this reason, when completing the order form, it is also necessary to enter your Tax Code or the VAT number of the company making the purchase.
As already specified in the Terms and Conditions of Sale, the warranty for final consumers is two years; for VAT number holders, it is valid for one year.
9. If an item is listed as “not available”, how can I find out when and if it will be restocked?
For all information regarding planned restocking of items, you can contact us by email.
10. I am interested in an item that I cannot find on the Il Quadro Della Situazione.com website. Is it possible to add it?
Certainly. You need to send a request by email with the desired dimensions, specifying the support, for example: canvas, panel, or fresco.
11. I have created my cart, but I cannot complete the order because the system says that some items are not available. What can I do?
In these cases, the system prevents the order from being completed because the quantities entered in the cart for some items exceed the actual availability.
12. How are my photos processed?
The photos we receive will be treated as sensitive data subject to privacy law. They are automatically deleted from the server after 15 days and will under no circumstances be used for promotional or advertising purposes.
13. What payment methods are available in the Il Quadro Della Situazione.com store?
When purchasing on Il Quadro Della Situazione.com, you can use the most convenient and widely known payment methods. You can choose between fast and secure online payment methods, such as PayPal and online credit card payment, or make a payment by bank transfer directly to our bank account.
14. I received a damaged package. What should I do?
We are aware that the products we offer are fragile, which is why we take great care during the packaging process. Each picture is packed in accordance with the requirements of the most renowned international shipping companies, such as BARTOLINI.
Fortunately, damage to goods during transport is very rare. However, if it does occur, we always ask you to accept the package by writing the words ACCEPTED WITH RESERVATION on the delivery note.
Contact our customer service; we will do everything possible to find a solution to the problem as soon as possible.
15. Is it possible to pay on delivery?
No, unfortunately this option is not available. Each product is made individually after payment has been received, which is why cash on delivery payments are unfortunately not possible.